Troubleshooting Errors
Transactions & Gas Fees
Q1. My transaction is pending/stuck on MetaMask for some time now, what can I do?
If your transaction is stuck, try resetting your MetaMask by clicking the account icon on the top-right corner of MetaMask, then go to → Select Settings → Select Advanced → Scroll down and click Reset Account. Please note that resetting your account will NOT disrupt your funds or wallet address. Alternatively, if the “Cancel” button isn’t helping, you can use the "custom transaction nonce" method that works by essentially overwriting the stuck transaction with another, higher-priority transaction to clear your backlog.
Q2a. Why did my transaction fail?
If your transaction failed, it's either because you don't have enough slippage or don't use enough gas. You'll have to increase your allowed slippage to account for the fee taken during the swap. Click on the gear ⚙️ icon for settings and adjust slippage tolerance accordingly.
Q2b. "Too early, try in a few hours"
When compounding your rewards, there is a slippage system between the price of the reward and the paired token. Until the transaction is finalized (depending on the network it can take up to 10-30 seconds), the earned rewards increased and don't match up with the amount of the pair token and cause the transaction to fail. Make sure to have sufficient amounts of the paired token.
Q3. It says my transaction is successful, but it is not showing up.
You can use an Explorer to track your transaction status. These are the relevant Explorers:
Arbitrum Nova Network
ArbitrumNetwork
Filecoin Network
Near Protocol
Q4. Transactions are failing when using a Ledger
You need to downgrade your MetaMask version to 10.0.3 using ETH app. If the issue persists, you can join Discord server and seekthe ledger support channel.
Q5. "Unexpected issue with estimating the gas. Please try again"
Two different things can cause this issue.
Solution 1: Clear your browser's cache and restart your browser. (You can force a cache refresh by hitting ctrl+f5)
Solution 2: Make sure the units you're trading to don't have too many decimal points.
Q6. Internal JSON-RPC error
Make sure you have enough of the native gas token in your wallet to cover the gas fees.
Q7. I've sent my funds to UniverseSwap's router address.
Unfortunately, this action is not reversible. Please NEVER send any tokens to UniverseSwap's router address.
Tokens & Balances
Q1. Why isn't my token showing in my MetaMask wallet?
If you can't see your token, you'll have to manually add it to your wallet, learn how to Import tokens.
Q2. Why isn’t my ERC-20 token showing in my MetaMask wallet?
This is due to the token address changing. When you transfer ERC-20’s across various Bridges, the Token contract address changes. Token contract addresses are different on Ethereum despite being the same represented token.
Q3. I can't see my LP tokens
Once you deposit your tokens to a pool, you'll receive LP tokens (UNID-L). If you deposit your LP tokens to a farm, that means your LP tokens have been deposited to a UniverseSwap contract. Since they're no longer in your wallet, you can't see them, which is completely normal. If you want to convert your LP tokens back into the underlying tokens, you'll need to unstake your LP tokens from the Farm and then remove the liquidity from the Pool.
Website Access
Q1. I can't connect my wallet to UniverseSwap on mobile.
You need to download a web3 wallet and use the in-app browser to connect to UniverseSwap on your phone.
If you couldn't find what you're looking for, you can join our Discord or Telegram channel to get help. Find our official links here.
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